Privacy Policy

Welcome to KoolHub. Your privacy is important to us, and we’re committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from koolhub.in.

1. Information We Collect

• Personal Information: When you make a purchase, we collect information such as your name, email, phone number, billing/shipping address, and payment details.
• Device Information: We automatically collect information about your browser, IP address, and time zone to improve site performance.
• Order Information: We store purchase history and related details to process your orders and provide customer support.

2. How We Use Your Information

• To process and deliver your orders.
• To communicate with you about your purchases, exchanges, and updates.
• To improve our store’s design, experience, and product offerings.
• To prevent fraudulent transactions and maintain website security.
• To send marketing or promotional messages (only if you’ve opted in).

3. Sharing Your Information

We value your trust and never sell or rent your data. We only share information with:

• Trusted partners like Shopify, payment gateways, and courier services to fulfill your orders.
• Analytics tools (like Google Analytics) to understand site traffic and improve user experience.
• Legal authorities if required by law or to protect our rights.

4. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your personal data anytime by emailing support@koolhub.in.

5. Cookies

We use cookies to improve browsing experience, remember login sessions, and show relevant products. You can disable cookies in your browser settings, but some site features may not work properly.

6. Security

We follow industry-standard security practices to protect your personal data, including encryption and secure payment gateways. However, no system is 100% secure — please use trusted networks and keep your login credentials private.

7. Your Rights

• Access or correct your personal information.
• Withdraw consent for marketing emails.
• Request deletion of your data (“Right to be forgotten”).

To exercise any of these rights, email us at support@koolhub.in.

8. Third-Party Links

Our website may contain links to third-party sites (like Instagram or payment pages). We’re not responsible for their privacy practices, so please review their policies before sharing any information.

9. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with the revised date.

10. Contact Us

If you have questions or concerns about our privacy practices, contact us at:

Email: support@koolhub.in
Address: KoolHub, Marwah House, Saki Vihar Rd, Ganesh Nagar, Marol, Andheri East, Mumbai- 400072, Maharashtra

We’re committed to keeping your data safe while making your shopping experience smooth and secure.