Return/Exchange Policy

Exchange Policy

At KoolHub, we maintain strict quality checks. However, if you face a genuine issue, exchanges are available under the conditions mentioned below.

1. Eligibility for Exchange

• Exchange is allowed only if the product does not fit, is damaged, or if an incorrect item was delivered.
• The product must be unused, unwashed, and in original condition with all tags and packaging intact.
• Exchange request must be initiated within 24 hours of delivery.
• Requests raised after 24 hours will not be accepted under any circumstances.

2. How to Initiate an Exchange

You can choose one of the following options:

Option A: Self-Ship (Recommended)

Courier the product to the address below. Please include a note mentioning your Order ID, Name, Phone Number, and the required replacement size/item.

Return Address:
KoolHub
Marwah House, Saki Vihar Rd,
Ganesh Nagar, Marol,
Andheri East, Mumbai – 400072,
Maharashtra, India

Option B: Reverse Pickup

Email us at support@koolhub.in within 24 hours of delivery to request a reverse pickup.

• A ₹150 convenience fee will be charged for reverse pickup.
• The fee is non-refundable and will be adjusted during the exchange.

3. Damaged or Incorrect Item

• If you receive a damaged or wrong product, you must email support@koolhub.in within 24 hours of delivery.
• Clear photos of the product, packaging, and shipping label are mandatory.
• Requests without proper evidence or raised after 24 hours will be rejected.

4. Refunds & Store Credit

• No cash or bank refunds are offered.
• If an exchange is not possible due to stock unavailability, store credit of the paid amount will be issued.
• Store credit can be used only on koolhub.in and is non-transferable.

5. Processing Time

• Once we receive and inspect the returned item, the exchange process takes 5–10 business days.
• You will be notified via email once the replacement is shipped or store credit is issued.

6. Important Exceptions & Conditions

• Sale, clearance, or discounted items are not eligible for exchange unless damaged or incorrect.
• All exchanges are subject to product availability.
• Products returned in used, washed, or damaged condition will be rejected.
• KoolHub reserves the right to reject any exchange that does not meet policy conditions.

7. Customer Support

For all exchange-related queries, contact us at:
Email: support@koolhub.in

Please mention your Order ID and attach photos (if applicable) for faster resolution.

By placing an order on koolhub.in, you agree to this Exchange Policy.

Tip: Always keep your courier receipt or tracking number until the exchange process is completed.